Month: June 2009

Categories
News WTF

Dress control

UP colleges to ban jeans, set dress code. The people behind this think this will help ‘strengthen discipline’ and check display of ‘indecent clothes’ worn by some of the college students.

If some students are wearing indecent clothes, you can outlaw indecent clothing. Why target jeans – which covers legs? How does jeans become ‘indecent clothing’? Is it because men get dirty thoughts when they see a girl wearing jeans? Some people get more turned on by seeing a woman dressed in saree. So would they demand that women not be allowed to wear sarees?

The other argument is that this will prevent rapes from happening. So this puts the blame for rape on the women themselves – dress stylishly and we will rape you. Oh wait, we won’t rape you, but somebody else will, and I would not bother with controlling that other person. We would rather control the women and how they dress.

Not much different from the approach religious authorities take towards women – dress modestly, and you will be saved from being raped.

On the other hand, Nicholas Sarkozy’s stand of banning burkhas in France is also a similar decision, though in the other direction. When will the people in power give up the illusion that they can and need to dictate what choices people can make in their own personal space? Why can’t the principals of UP understand that the problems of eve-teasing and rapes etc is a product of a sick mentality arising out of too much control and why can’t Sarkozy treat the burkha as another piece of clothing, and respect the choice of women who want to wear it without coercion?

Categories
Branding & Advertising What's wrong? WTF

Why copy (and why lie about it)?

Read this (courtesy afaqs!).

Right. The creative director of an agency working for Honda Siel is not aware of arguably the most popular words of arguably the most impactful movie of last year (one that displaced even The Godfather from IMDB’s alltime #1 for a few days!) spoken by one of the most appreciated characters of popular fiction played by arguably the most admired actor last year. If we are to believe Mr. Hola, there was no one around him to remind him that ‘Why so serious?’ would invariably be connected to the Joker – not the people at Meridian (creative people I presume – that don’t watch blockbuster movies), not the people at Honda Siel.

Yes we believe you. The ‘similarity’ between your tagline and the Joker’s refrain is “totally coincidental”.

Funny thing is that the line ‘why so serious?’ does not have any connection with the alleged brief (that the article mentions) of breaking down the hierarchy in the car segment (of SUVs and hatchbacks), or of positioning the Jazz as a car in a ‘league of its own’. Why would you use the line then if it doesn‘t connect with your brief? There can only be one reason then – to cash in on the buzz that line generated very recently.

Of course the Honda Siel and Meridian people have never read, watched or heard of the Joker or maybe even Batman 🙂

Categories
Branding & Advertising What's wrong? WTF

Fantasies can crash?

If Microsoft made cars, goes the story. And it’s been ringing true for so long.

I was reminded of this story, because I saw a web ad for MS’s masterpiece browser Internet Explorer 8 today. The storyline of the ad goes thus: a lissome damsel in a frock is busy eating a sandwich in such an engrossed manner that would remind you of good ol’ Liv Tyler, while our hero is busy watching her from a distance. In the midst of this, we see the worried hero trying to look around an insurmountable obstacle, followed by the text “Fantasies can crash”. And then we see a rather rotund gentleman just standing between the two, while all we and our hero can see is his posterior. Then the hero starts making faces, from which I can only guess that the rotund gentleman has just performed an act with his posterior which causes considerable noise & air pollution.

We then see the Vista-esque dialog box asking whether you want to restore your last session or go to your homepage. And then we are informed about the groundbreaking new innovation in the new IE8 – Automatic Crash Recovery (where is the ™ guys?)!!! Of course now you are dying to use the new & improved IE8 right? With this automatic crash recovery feature that was not present so far in the IE, IE is now complete and can take on the other browsers like Firefox, Opera, Safari and Chrome, which anyways used to restore crashed browsing sessions (they can even save sessions when you are closing the window, if you preferred). Heck, even MS’s Office software do a half-decent amount of crash recovery.

But the best part of the ad is the sort of self-aware admission that “Fantasies can crash”. Refreshing to see MS admitting in their promotion itself that their software crashes, and we have to just live with it. But look at the new shiny feature — Automatic Crash Recovery! Don’t you just love the IE, now that it can restore your session after crashing it? Make it more stable and reduce crashes you said? No sir, can’t do. We’d much rather advertise the most irritating thing we can show you — our crash screen telling you that your browser crashed last time you opened it.

Coming back to cars, wonder if cars advertised like this. “Your car can crash or break down, but look at this feature — it puts you back on the road you were going on (after 3 months in the hospital or garage maybe)”. Do you want to advertise that your product does not fail (or that you have made efforts to prevent it from failing), or do you advertise that your product can fail, there’s nothing wrong with it, just look what we have added — it remembers what you were doing when it failed.

And then there is the copy — “Let’s you start from where you had stopped”. Weren’t copywriters supposed to be good at language? But then maybe in the new age of freestyle apostrophe usage, I am a purist.

Categories
Business WTF

Seamless?

When an Idea customer dials 12345 from their phone, an exceptionally chirpy female voice tells them that they can “now stay connected while in roaming with Idea seamless coverage”. Of course you can. Ok, no sarcasm.

Problem began when I noticed that whenever I come to Bombay, I am unable to send text messages. In technical parlance, outgoing SMS is not working. Different days that I have come here. Different handsets. Different places in Bombay. No sir, can’t go. And lately, my GPRS connection also refuses to work when in Bombay.

How to solve it then? Call someone for help. Who else but Idea helpline? So I do. I dial 12345. I am greeted with the exceptionally chirpy female voice mentioned above, telling me about the alleged “seamless connectivity”, and then some human being talks to me. The moment I tell them my number and that I am coming from Pune, they respond as if I am a stepchild. How can Mumbai executives be expected to listen to Pune customers? Everytime I call, I am told that I need to call the Pune helpline at 9822012345. Other than that they cannot help me in any way, because procedures do not allow them to help me. These people hung up on me mid-sentence twice. Some customer “service”.

9822012345 is another story. The moment I dial it, select the language, tell the system that I am an Idea Maharashtra customer AND dial my phone number (in this day and age of CLI machines at homes!), I am presented a menu that is definitely a prepaid customer’s menu. Why would a postpaid customer be bothered with recharge options? The menu comprises of 4 options only, like PUK, value-added services, recharge options etc. but never did I hear a “to talk to a customer care executive…”. Once by fluke I got to talk to a human being on this number, and all he could help me with was “Sir please try again after some time, it will definitely go. If not, then try a different handset, it will definitely go.”, 5 times when I told him I did not think it would work. The second time I got to talk to someone, again by the rare coming together of five of the eight planets in one line, he politely tells me that he is a prepaid customer care executive and that I need to dial 9822012345 to reach a postpaid customer care executive! If you were not paying attention so far, that was the number where I reached this gentleman in the first place. He could not help me because he was a prepaid Pune executive, while I was a postpaid Pune customer. Wow!

Idea keeps telling us about “seamless connectivity”, while there are silos in their customer service setup. One area’s executive cannot help a customer from another area. One department’s executive cannot help a customer subscribing to another department. Let alone help me, they cannot transfer my line to the concerned persons!

Wonder when companies would really honour their marketing claims, and when customer care people would really care about customer’s problems and concerns.

Categories
Business What's wrong?

Widest? Really?

If you have seen or been to a Dosa Plaza restaurant anywhere, you must have seen their tagline “The world’s widest menu in dosas™”.

And if you have been in Dhanbad for more than a day, you surely must have seen the restaurant Waikiki at Bank More.

How are they related, you might ask?

Well, if you have eaten at Waikiki, which by the way is an excellent up-market restaurant, you would know what the link is. Waikiki’s menu runs in pages — I would guess more than twenty pages — and it’s filled with dosas for most of it. Last I counted they had 140 different types of dosas.

And Dosa Plaza themselves claim to have 104 different types of dosas in their menu. Can they claim to have the world’s widest menu in dosas when there clearly is at least another place where you get a wider range?

Dosa Plaza’s claim also carries a ™ sign — which means that they have registered it as a trade mark. All this raised a few questions for me:

  1. Can one trade mark a phrase, which is a claim?
  2. While registering a claim as a trade mark, do the authorities check the validity of the claim?
  3. Is it ethical for Dosa Plaza to make such a claim, AND trade mark it, when it is clearly false?
  4. If Waikiki now decides to contest that claim and wants to trade mark this claim themselves, will they be able to?

Any trade mark lawyers/experts here?

Categories
Pune Food

Idli anyone?

Yesterday was another day of gastronomic exploration for me.

My friends took me to a place called Simply Idlicious in Aundh. This is another small but tasty place, where you get good authentic ethnic food for cheap. Idlis, dosas, set dosas, curd-rice were the more mainstream south Indian dishes that you can get there. Scratch beneath the surface and there is a good range. Even the coffee tasted like authentic south Indian ‘kaapi’. Though I did not like the idli (but my friends swear by it, calling even Vaishali’s idlis useless in comparison), the rest of the dishes were yummy. Do give it a try if you are in the neighbourhood.

It is located behind the Cafe Coffee Day in Aundh, the one opposite Shivsagar.

Categories
Photography Wallpapers

Fast & Slick June!